Privacy Policy 

Privacy Policy

Last Updated: 10.9.25

Raceline Coaching (“we,” “our,” “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our coaching services, website, or any associated platforms (together, the “Services”).

1. Who We Are

Raceline Coaching is a UK-based cycling coaching company providing tailored coaching and performance services. We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

  • Personal details: name, email address, phone number, date of birth, emergency contact details.

  • Payment details: billing information (processed securely through third-party providers; we do not store card details).

  • Training data: fitness metrics, power files, heart rate data, training logs, and other performance-related data shared via platforms such as TrainingPeaks, Strava, or Garmin.

  • Medical/disability information: only where voluntarily provided to help tailor training programmes.

  • Communications: emails, chat messages, or feedback shared with coaches.

  • Website data: IP addresses, browser type, and cookies (see Section 9).

3. How We Use Your Information

We use your information to:

  • Deliver and personalise coaching services.

  • Communicate with you about training, payments, and updates.

  • Monitor performance and progress.

  • Ensure safety and adapt training around medical/disability needs.

  • Process payments and maintain accounts/records.

  • Improve our website and Services.

  • Meet our legal and regulatory obligations.

4. Legal Basis for Processing

We process personal data on the following grounds:

  • Contract – to provide coaching and fulfil our obligations.

  • Consent – where you voluntarily provide sensitive health data.

  • Legal obligation – to comply with financial, tax, and safety regulations.

  • Legitimate interests – to improve services and ensure business efficiency.

5. Sharing Your Information

We only share data where necessary and with trusted third parties, such as:

  • Payment processors (e.g. Stripe, PayPal).

  • Training platforms (e.g. TrainingPeaks, Strava, Garmin Connect).

  • Cloud-based communication and storage providers.

We do not sell or rent your data to third parties.

6. Data Retention

We retain personal data only as long as necessary for coaching, legal, or accounting purposes. Typically, personal data is kept for up to 6 years after your last engagement with us, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (subject to legal obligations).

  • Object to or restrict processing of your data.

  • Request data portability to another service provider.

To exercise your rights, contact us at [Insert Contact Email].

8. Under-18s

  • Riders under 18 must have a parent or guardian present in all communications.

  • Parents/guardians provide consent for the collection and processing of under-18 rider data.

  • We do not knowingly collect data from children under 13 without parental consent.

9. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience and understand how visitors use our site. You can disable cookies through your browser settings, though some features may not function properly.

10. Data Security

We take appropriate measures to protect your personal information, including encryption, password protection, and secure data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date.

12. Contact Us

If you have any questions or wish to exercise your data rights, please contact:

Raceline Coaching
📧 Racelineecoaching@gmail.com
🌍 https://www.racelinecoaching.co.uk

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.